Archive for September, 2009

As an owner of an e-commerce business, you must be analyzing your website visitor data regularly. Have you ever wondered why the conversion rates are low? Out of the thousands of people visiting your website, why do only a few complete the purchase process? Why do a majority of them abandon the shopping cart midway?

The answer is simple. While browsing your e-commerce website, visitors are looking for credible information that convinces them about the benefits and value of purchasing your product or service. With the short attention spans and limited time that net-users have, they just move away if they do not find what they are looking for. Of course, you cannot provide all the information at one go, and the visitors might have specific queries for which they need answers to.

Convert them when they are interested. Visitors come to your e-commerce website when they want more information about your services, when they want to compare your services with those of your competitors, or when they want to make a purchase. Whatever be the reason, the key is that they seek INFORMATION. By proactively offering the right information in the right manner, you can see positive change in the conversion rates.

The Solution: 24×7 Virtual Customer Support

How would you like if you visit an e-commerce website, and you get all the support you need, in a friendly manner through representatives of that company? Would it not impress you if you have the option of contacting them through any channel, be it live chat, telephone, or email, and getting complete support while you make your decision of whether to make a purchase or not even in the wee hours of the night?

You can also offer the same superior level of support to your e-commerce website visitors through 24×7 Virtual Customer Support. You do not need to have a complete support team in-house, as it might prove costly and tedious. You can outsource your customer support process and get all the benefits with investment within your budget.

You can hire the services of a suitable partner that can offer all types of support from a single front, with people who understand your product or service and hold-hands with your prospects while they visit your website and make a purchase.

By offering complete ONLINE CHAT SUPPORT, PHONE SUPPORT, EMAIL SUPPORT, and assisting during the purchase process through LIVE ORDER TAKING, you can make your prospects feel comfortable while they select your company for their needs. Interacting with a responsive live person is always better than automated replies. Studies have shown that cross-sell and up-sell rates, and shopping cart amounts increase if visitors can interact with the representatives of the company while they visit their website.

With professional 24×7 customer support you can get the edge your competitors are struggling for and ensure that all genuine visitors get the attention and the service they deserve.

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Start A Home Business Creating Cookies.
Start A Cookie Business From Home.

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It’s going to be a big year for you! You’ve decided it’s time to step up and into your own small home based business – but you want to make sure you get it right so you don’t suffer financially, right? It’s common knowledge that many small business start-ups fail quite quickly, and home based businesses are no exception. There are many reasons why home based businesses fail. Here are just two things that can contribute to the failure of a home based business:

Inability to attract clients – particularly corporate ones – due to a perception of the business as a small home based operation;
Poor customer service including a failure to respond to prospective clients in a timely and professional manner, leading to a loss of business;

If you’ve done your market research and you’re confident you have sufficient funds to survive the early growth stages of your business you’re well on the way to success. The next step is to ensure that your business appears professional and that you’re able to attract good clients and communicate with them in a professional manner. A NYC virtual office, from VH International Business Solutions, can help you with that – and from as little as $25 a month!

With a NYC virtual office you can:

Have a physical NYC office address for your business. The address can be used on your business cards and clients can send mail to you at the address. Any walk in clients will be able to leave a message for you at our staffed reception area.
Have a New York telephone number. Calls to your NYC virtual office number can be forwarded to you or to a message bank. Alternatively, you can arrange to have a live operator answer all your calls during business hours and take messages personally.
Arrange meetings or presentations at your New York location – we have meeting rooms and offices available for short term hire at inexpensive rates. That means that when you need to be “at the office” physically, you can be.

You might be years away from being able to afford office rental in New York – and perhaps you don’t aspire to that at all – but a NYC virtual office, from VH International Business Solutions, can give you many of the benefits of a great office address without the expense, or the need to travel to the office!

Contact VH International Solutions today, and start running your NYC Virtual Office tomorrow.

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This E-book, Written For Aspiring And Established African American Entrepreneurs, Offers 500 Secrets And Tips On How To Build And Maintain A Successful Business.
500 Black Business Secrets.

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With Business Letter Software You Will Never Be At A Loss For Words. This Easy To Use Collection Provides You With Almost Any Type Of Business Letter You Can Imagine.
Business Letter Software.

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